Customer Testimonials
 
 
 
 

We take great pride in our Customer Service!

 

The following testimonials have been recieved from our valued Valley Volkswagen customers! If you have one to share with us, feel free to visit our Facebook page www.facebook.com/valleyvolkswagenkentville and leave us a message!

As always, we look forward to hearing from you!

 

 

*Sales Testimonials*

 

 

“Went above & beyond to assist us. Finance wasn't needed, but they sent info to our Insurance co. for us. Made transfer easier--found all staff very informative & helpful.” 2017-09-27

 

 

"Friendly, courteous service. Good information provided to all our questions. Overall enjoyable experience." 2017-09-27

 

 

“My experience with Valley Volkswagen over the past four years has been "top notch" which is why I purchased again from them and will deal with them in the future.” 2017-09-14

 

 

 

“Worked great with me and made purchase stress free. I was part of the TDI buyback process and Valley VW made this experience better with working with me in my new purchase.” 2017-09-13

 

 

 

“Deb made the buying process a smooth one from start-to-finish. She did a lot of legwork during the early stages while we were considering all of our options and she never hesitated or complained when we asked her for more information. She was incredibly patient with us but also prompt whenever we asked anything of her. We were very thorough while we worked through the process and ultimately we are thrilled with the vehicle we chose. We definitely felt like we had an advocate on our team when it came to dealing with Deb. Overall it was an A+ experience from the entire Valley VW team, as always!” 2017-08-09

 

 

 

“The team was outstanding! Top notch service and attention. Best car buying experience I've had.”  2017-07-05

 

"We have been in VW's for so many years that a lot of the people working there are friends and we always know we will be treated fair. We like doing business with them and sometimes just stop in to see what is new." 2017-07-24

 

"This was the most fun vehicle buying experience I've ever had!" 2017-06-12

 

"Great salespeople and I'm truly happy with the service..." 2017-03-27

 

"Anyone looking to buy a Jetta I highly recommend Valley Volkswagen. They're well educated about these cars and provide excellent cx service." 2017-03-17

 

"It was fabulous! Great people and great service ♡" 2016-12-06

 

"This is our sixth car from Valley Volkswagen. We have had a great and continuous relationship with them for more than 18 years because we get great service and they value our loyalty. Great team to deal with. Thank you." 2016-11-29

 

"There could not have been a better sales experience from the experience I have had with Valley Volkswagen. The team took care of absolutely everything, including following up with my insurance provider and taking care of claims adjustments. The staff at Valley Volkswagen are thorough while not being pushing with their sales, flexible and always available for questions. Further, the entire staff is professional and friendly, all greeting me each and every time I was in the office." 2016-11-29

 

"Loving it so far; the team at Valley Volkswagen did everything I asked and were very prompt and friendly." 2016-11-23

 

"Very patient, responsive and customer-oriented. Certainly the best car dealer experience ever." 2016-11-12

 

"Always an enjoyable, no pressure experience at Valley Volkswagen!" 2016-11-04

 

"Very positive. We went to "just to look" at the vehicles. We always dealt with Honda. This time we were looking for other type of vehicle. Nothing in particular. We left with a new car (Golf) and we are very satisfied with our decision. We received exceptional treatment from the staff. Thank you." 2016-09-01

 

"Sales Consultant Gary Eisner was informed, experienced, knowledgeable and a pleasure to deal with. I look forward to doing business with him in the future." 2016-08-22

 

"Very pleased with the overall service as well as the salesperson and finance manager. This is my fourth Tiguan, all bought from Valley VW, if they continue to maintain the same standard of service and assistance, I think it safe to say that I will probably down the road buy another Tiguan from Valley VW. My thanks to Gary and Jamie for help and assistance." 2016-08-17

 

"Very pleased with the shopping experience with Gary Eisnor. He took us through the new technology and was even good enough to set up out cell phone to use with the car. We enjoyed our time with him. Thank you all." 2016-07-12

 

"Staff were very well informed and extremely helpful. We were very pleased with our experience." 2016-07-05

 

"My experience with Valley Volkswagen was amazing! I couldn't have asked for a friendlier and pleasant experience than I received from them! Very pleased! I will most definitely will return to Valley VW to purchase the next one"! 2016-06-22

 

"An exceptional experience from Ron Mapplebeck and Harvey (dealer principal). I have purchased multiple Volkswagen vehicles from various dealers and by far, Valley Volkswagen has delivered the highest standards of customer experience." 2016-06-21

 

"I purchased a 2012 Beetle and was extremely impressed with the service and com

mitment from all of the staff at Valley Volkswagen. Therefor I have purchased a 2016 Beetle Dune and have experienced the same service and commitment. Gary Eisnor has been extremely kind and considerate and has answered all of my questions. I have referred people to Valley Volkswagen to enjoy the experience that I have received in respect to all the staff employed there." 2016-06-09

 

"Always on top of things and making sure their customers and 100% satisfied! Great service and exceptionally professional and friendly." 2016-05-17

 

"This is the second car we have bought from Valley Volkswagen. We returned there because we liked the service we received the first time. This second time was just as good. Gary Eisnor, the salesperson we dealt with this time worked hard for our business. He went the extra mile to make sure we were satisfied. Excellent service all around." 2016-05-09

 

"Everybody has been great. Dealing with Gary and the gang was absolutely seamless!" 2016-04-23

 

"Up to now really like my Volkswagen. I'm hoping this one is reliable as my other one I had. Gary Eisnor was a great salesman." 2016-04-23

 

"We visited Valley Volkswagen for an initial survey of possible options to begin our car search. The experience was so great we went back that afternoon and bought our car! Perfect experience!!" 2016-04-20

 

"A great team and a pleasure to deal with them!" 2016-04-18

 

"After owning our vehicle for 2 weeks, we are thrilled! We had been to other Volkswagen dealerships, and were very happy and confident with the service and experience at Valley Volkswagen. Ron Mapplebeck was a very helpful and attentive salesman who we felt worked with us every step of the process. He was always a phone call away. I am very happy that he was the first employee that we met. We really enjoyed working with him. The sales and financing office with very thorough and timely. We felt that he was honest and supportive through the whole process. Excited to be first time Volkswagen owners!" 2016-04-06

 

"Rebecca was amazing, very knowledgeable and friendly." 2016-03-21

 

"For Ron Mapplebeck and Pat Dupuis: I wanted to take this opportunity to thank you both for the excellent service I received at Valley Volkswagen. You both had very specific and instrumental roles during the purchase of my new car. And your knowledge and patience were certainly appreciated. The customer experience for me was 10+++++++. Have a wonderful weekend and keep doing what you do....because you are AWESOME!!!!!" 2016-03-17

 

"Great buying experience, very friendly staff." 2016-03-15

 

"Gary Eisner is awesome! He never pushed me just took his time resolving my issues, so I could make my decision." 2016-02-17

 

"The sales rep greeted us as soon as we pulled in on each occasion." 2016-02-11

 

"Really enjoyed my experience with Valley Volkswagen. Will recommend to friends and family!" 2016-01-20

 

"They have been very helpful when I asked questions about some of the new things on the Tiguan... Gary Eisnor was able to explain things which were different from my 2005 Volvo S60. Thanks so much for your attention to detail." 2016-01-16

 

"Special thanks to Jamie, Harvey and Al for an exceptional experience in purchasing an exceptional vehicle." 2015-12-30

 

"Best car buying experience ever! Everyone was so helpful, professional and personable." 2015-12-02

 

"Our experience was fun, no stress, and very kind well-mannered sales staff. Our salesman Gary Eisnor was a joy, very helpful, and knows his job completely in all of the sale of our SUV." 2015-11-04

  

"It was an absolute pleasure buying my new VW from Valley VW. Ron and the rest of the staff were all extremely helpful and knowledgeable and made my first experience with VW the best. I will definitely be back as a future customer. I am so happy with my new VW. I am a very happy customer and would recommend Valley VW to anyone." 2015-10-27

 

"I had a great buying experience buying my car with Valley VW. Ron was an excellent salesman. I did not feel pressure or commitment to purchase, and Ron worked with me to get a great deal. I am very happy with my purchase and have no regrets concerning the purchasing process." 2015-10-20

 

"Ron provided an excellent service. He is extremely knowledgeable about the Volkswagen models and trimlines. Overall the process of purchasing my vehicle was very smooth and I appreciate the help and expertise I received." 2015-10-01

 

"Very smooth process, thanks!" 2015-09-23

  

"First rate experience from start to finish. Many thanks for a job well done all." 2015-08-14

 

"We really enjoyed working with our sales consultant Gary Isnor. He was very informed about the product and made helpful suggestions about additional products like winter tires which we had him order for us. He was very accommodating regarding our schedule and specific requirements. After the sale he made follow-up phone calls to make sure we had all the information we needed or to answer additional questions about services available." 2015-08-27

 

"Service was remarkable." 2015-08-10

 

"Exceptional Dealership...sales/service." 2015-08-04

 

"This is my first new Volkswagen purchase and I was very pleased with the excellent level of service that I received. The staff were all very patient and understanding when I called and came in person trying to make my decision. I was impressed with the professionalism of everyone I met in various roles at the dealership." 2015-07-31

 

"Great shopping experience! Love my new Jetta!" 2015-07-28 

 

"They are easy to work with. I have sent many friends there to buy cars." 2015-06-09

 

"Had an excellent experience with the purchasing of my vehicle which didn't take hours or days, like other car manufactures that I have dealt with prior to dealing with Valley VW." 2015-06-02

 

"I am BEYOND impressed with the amazing service I was provided by Ron Mappleback I will definitely be back to see him with any future purchases and have already spread good things onto friends and family.I will continue to highly recommend him and Valley Vw for their customer service especially those involved in the selling/purchasing of my golf! Not all sales individuals take the time with their client as Ron did, I appreciate everything he did to help make it happen and his enthusiasm, making it a positive experience. Kim Cudhea made the financial aspect of the process easy, understandable and efficient. We acknowledged her for her work and again appreciate her enthusiasm. I would also like to thank Alisha at the customer service for her help!" 2015-05-30

 

"I chose to purchase my vehicle at Valley VW over two VW dealers much closer to my home, entirely based on the overall experience." 2015-05-27

 

"Needless to say, we have returned for our 4th new Volkswagen, so this speaks to our total satisfaction with the whole experience. We particularly enjoy dealing with Gary Eisnor, our Salesman at Valley Volkswagen." 2015-03-30

 

"We love our new vehicle and are very happy we chose Valley Volkswagon!" 2015-03-26

 

"Derek Trefry went above and beyond in the sale and delivery of my new Jetta. I will highly recommend him." 2015-03-11

 

"On purchasing our cars since being in Nova Scotia it has always been at your dealership in the Valley...we can only say that we have ALWAYS being delighted with the staff and the service. We thank you and we are extremely happy with our new Tiguan." 2015-03-10

 

"Our sales consultant was extremely knowledgeable and up-to-date; he was friendly and helpful, but we didn't feel pressured to make a decision. As I had bought a used VW Passat at that dealership before and had had good service there, I was definitely interested but I had other cars in mind too. The dealership and Gary made the process very easy. A good decision." 2015-02-10

 

"Valley Volkswagen was the best sales group I dealt with in my search for a new vehicle. They not only listened to my requirements for a vehicle. They made my family feel comfortable throughout the process." 2015-02-01

 

"Ron Mapplebeck did an awesome job working with me on the various finance/lease options which allowed me to make a very informed decision." 2015-01-28

 

"I have purchased many vehicles over the years, and Valley VW was the most pleasant experience. Staff were professional, met my expectations and treated me with respect. Jamie went out of his way to meet my goals and is the only manager who did follow up calls. I really appreciated that. Compared to the Halifax dealership that I approached, Valley VW is far superior in experienced staff and I have already sent friends to them. The hour drive from Halifax is nothing when you consider the dealership you are going to deal with." 2015-01-26

 

"I cannot think of any improvements to Valley VW service. I have never been treated so well at any automobile dealer as I have been at Valley VW. I really don't know how they could improve anything. How can you improve Excellency? I would like to thank all the staff at Valley VW for the opportunity to purchase my new VW Golf from them, there is no better dealership to do business with. Thank you." 2015-01-17

 

"This was the best experience that I have ever had in buying a new vehicle. Excellent work by all staff members that assisted my wife in getting our new Golf. I will be back again for my future needs." 2015-01-15

 

  

 *Service Testimonials*

 

"Love this Volkswagen dealer! They're always pleasant and easy to talk to." 2017-08-20

 

"Always enjoy going to the dealership, best service and great staff!" 2017-08-16

 

"Staff is friendly and customer focused. Take good care of me and my car." 2017-08-26

 

"Very friendly and took the time to explain everything! This is my first VW but it won't be my last!"
2017-09-16

 

"A pleasant place to go get service. All very nice people" - 05-23-17

 

"Your staff accommodated a visitor to NS who was in a hurry, exceptionally well!!! Many thanks from your BC visitor Bryan" - 05-21-17

 

"Great job, great service and very pleasant, friendly staff" - 04-23-17 

 

"This dealership is outstanding, and I can't think of any way they can improve their service!" - 03-08-17

 

"When I phone to make an appointment the staff are always friendly and helpful arranging a time that is suitable for me. I always feel comfortable and welcome when I take my car in for servicing. The staff are very friendly and always ask if I need anything else." - 2017-01-27

 

"I enjoy going to Valley VW! An exceptional staff and they always make me feel like I am part of the family! Keep up the great job!" -  2017-01-15

 

"Good service, and the service advisor went through the work completed with me, so I had a good understanding of what was done in a 90K service" - 2017-01-12

   

"Quick, correct, knowledgable" - 2017-01-08

 

"Consistent service levels at all times. Thank you Valley VW!" 2016-11-17

 

"A great team and a pleasure to do business with them." 2016-11-09

 

"It's always a wonderful experience at this dealership." 2016-10-30 

 

"I took my 2016 Jetta to Valley Volkswagen because the engine light was coming on. The service staff were very friendly and dealt with the issue right away in a professional and caring manner. On top of replacing the part causing the issue, they gave me a quick alignment check, tire and break check. Best VW service I have ever received." 2016-11-25

 

"We have been very pleased with the friendly, professional service of all the staff at Valley Volkswagen. Keep up the good work!" 2016-10-14

 

"Emma in the service department was awesome! She was organized, knew what was going on, and very friendly and professional! Keep her for sure!"

2016-09-23

 

"The employees are always ready to do a bit of extra work to help the customers." 2016-09-23

 

"I cannot see room for improvement. We are completely satisfied with the service you provide." 2016-09-11

 

"Punctual, courteous and convenient. We appreciated the coffee vouchers!" 2016-09-07

 

"As always, we were very fairly and promptly taken care of. Thank You." 2016-09-07

 

"The staff at Valley Volkswagen are great! Very friendly. I really appreciate the free car wash during my service appointment! Thanks!" 2016-08-24

 

"Excellent service, the service writers went above and beyond for me, arranging to get my car dropped off where I work, because I wasn't going to be able to be back at the VW dealership in time pick up car before close. They drove my car to my place of work and left it for me already to go! Thanks Valley Volkswagen Service Writer Team!!"  2016-08-17 

 

"Very friendly people, pleasure doing business." 2016-08-07

  

"The staff went out of their way to make it possible for me to continue to work and to have the car returned to me working." 2016-07-23

 

"Thank you for being honest and upfront. Our first time dealing with you and we will be back!" 2016-07-20

 

"Was treated very well good customer service!" 2016-07-13

 

"They were very helpful and friendly......they are not my dealership but they arrange to service my car at the last min. Great Service."  2016-07-03

 

"Thank you Valley VW. Suburb efficient service." 2016-06-22

 

"A number of people have been under my car recently and none of them noticed that the ball joints were beginning to wear. They knew that I wouldn't be able to get the work done in Nova Scotia since I needed to leave in a few days, but they still took a better look at the car than anybody else. I really appreciate that and I wish I could find a mechanic in Ontario who was that thorough."  2016-06-22

 

"Service, Sales, Courtesy Driver George very accommodating, punctual."  2016-06-11

 

"Always great service at Valley Volkswagen." 2016-05-27

 

"Service was quick, courteous and service personnel were very helpful." 2016-05-19

 

"The shuttle was a clean well-kept automobile. The driver was prompt and courteous". 2016-05-12

 

"As always, I am grateful for the wonderful service at VVW - my recent experience was both personal and professional which i truly appreciated." 2016-05-06

 

"The care and service on my vehicle was superb. I greatly appreciate the time that was spent on servicing and cleaning of my vehicle." 2016-04-27

 

"This dealership provides consistent quality service. Scott and his partner at the service counter provide excellent customer service. The team as a whole is fantastic. I've had horrible service as a dedicated customer with other Volkswagen dealerships. They readily accept responsibility and put the customer first, I will only use this dealership going forward. Keep up the amazing work!" 2016-03-11

 

"Very well treated and they did a good job good interaction." 2016-03-06

 

"I live 3 hours away from the dealership and a Saturday morning appointment works best for me. I called for my appointment on a Thursday and was able to get in that coming Saturday which I wasn't expecting all at. Very impressed. This is my first VW and I am very pleased with the service I received, especially from Gary Eisnor who sold me the car, and Emma Hyson, Service Advisor." 2016-02-10

 

"Many thanks to everyone - as always, I appreciate the professional, friendly service at VVW!" 2016-02-03

 

"Valley Volkswagen has the most professional, courteous, knowledgeable and friendly staff of ANY automobile dealership I have ever associated with. It feels like family care." 2016-02-03

 

"Always a pleasure....thank you guys, especially Ron." 2016-01-30

 

"Staff at Valley VW were all friendly, knowledgeable and helpful. Importantly, for me, I did not feel pressured to buy. So I have what I wanted and am pleased with it." 2016-01-01

 

"Always pleasant to deal with and most often seem to go above & beyond." 2015-12-05

 

"Very pleasant staff from the front desk to the service. Special mention to Allan and Gary." 2015-11-18

 

"Friendly staff, detailed walkthrough of work and receipt." 2015-11-11

 

"The technicians and the courtesy car driver were excellent." 2015-10-07

 

"Valley Volkswagen service staff does everything right!" 2015-10-03

 

"I've only had a couple occasion to visit the Service Department of Valley Volkswagen and it has always been a positive experience." 2015-09-30

 

"Everything went very well and the service employees were polite and courteous. Excellent service!!" 2015-09-20

 

"Satisfied with overall experience." 2015-09-15

 

"Always clean and ready to go at pick up!!" 2015-09-06

 

"We were delighted with the service and have no comment to improve at the moment." 2015-08-25

 

"As usual, the experience that I had at Valley Volkswagen recently was both personal and professional with prompt, detailed, efficient and effective service to my car. Many thanks to the committed staff who continue to display and maintain quality work and make my customer experience positive and successful - it is greatly appreciated!" 2015-07-30

 

"Always made to feel comfortable regardless of how small my concern might be. They have always listened to my problem and acted on it." 2015-08-07

 

"It was my first service and was very satisfied." 2015-06-15

 

"I always get great service here, never had a complaint." 2015-05-26

 

"Again & again, Adam and the service staff at Valley VW continue to impress. I am always made to feel like a valued customer, which is why I will remain a loyal customer." 2015-05-08

 

"I especially like the feature of booking my appointment on-line. This is very convenient for me and I received a confirmation as soon as the dealership opened." 2015-05-03

 

"I continue to appreciate the professional yet personal service that I receive at Valley Volkswagen - thank you so much." 2015-04-30

 

"The new female service employee was super helpful getting my car in for service. I had a planned vacation coming up and wanted to sure my car was serviced - she was responsive and did her very best. Great job as always!!" 2015-04-30

 

"Exceptional service as always." 2015-04-18

 

"I found the customer service outstanding. She was very friendly and helpful. She explained everything very well. I came away very happy and will return for all future service for my Jetta. I have told friends on how happy I am with the great customer service I received. I highly recommend valley VW for their service department. Thank you." 2015-03-11

 

"As always, an exemplary experience." 2015-02-19

 

"Friendly and knowledgeable. A winning combination! Keep up the great work!" 2015-02-09

 

"My experience at Valley Volkswagen has always been pleasant. Adam has been great at getting the vehicle in fast and is always thorough in explaining what needs to, and has been done." 2015-01-20

 

"I was amazed at the service level. Greeted at the sales door, escorted to the service desk where they pointed out my car, then they went out and cleaned off the snow and brought car to door for me and offered to load my suitcases. Super nice service!" 2015-01-20